![]() If anyone has any other bright ideas we would really appreciate it. Neither of us are techy people and most of what I have discovered so far has come from reading online. Because of the memory discrepancy, we are wondering whether the phone was actually a refurbished model rather than new, as it should have been? I myself have a Galaxy S9, and mine shows BTU/BTU/BTU. Download the latest ODIN tool and Extract on your PC. You can use this application to install Stock firmware, Custom and Stock Recovery, Modem, Bootloader, and Boot image on Galaxy J7 Prime. We have also discovered something unusual in that she thought she had a 64GB internal memory, bought from Amazon UK, but in actual fact has 256GB! The model number is saying G960F, which apparently doesn't even come in 256GB!Īs well as this, her CSC is showing BTU/BTU/TEL, which I have read as Australia. Odin downloader is a utility software that is developed and utilized internally by Samsung. Wiped the cache partition, as recommended by "thedroidguy" on this link.A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. ![]() We have tried a few things already to fix it, including: A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. It is saying the latest software is installed, but hasn't updated since Sept 2018. My wife's phone hasn't updated once since she bought it a year ago.
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